Shipping is calculates automatically an uses true Royal Mail rates, please select to method you require when you checkout, for cetain items and order values you may only be able to select one.
Stock levels
The website shows what we have available with delivery possible within 3 working days, but we will get it to you within our delivery terms. Its not economical to stock all items at all time, but would be nice and I dont think anybody actually can! - So we dont try :-)
All orders are posted the way you selected when you ordered.
All transactions are completed in Pounds Sterling.
UK Domestic services:Special Delivery = Delivery before 1pm (Order cut off 1pm*)
1st Class service = 1 day (Order cut off 3pm*)
2nd Class service = 2 day (Order cut off 3pm*)
UK - Orders within the UK are sent using Royal
Mail First Class and Recorded Delivery or Special Delivery as you select. Orders recieved by 1pm will, where
possible, be despatched same day. Delivery once in postal system takes 1-2 days but
is not guaranteed. Only Special Pecial Delivery is Guaranteed Next Day.
Europe - Orders for Europe (including the Republic
of Ireland) are sent Airmail and typically take around 3 days for
Western Europe and 3-10 days for Eastern Europe.And can take longer. (Allow upto 30days max)
Rest of World - Overseas orders are shipped Airmail and can take around 5-30 days to arrive.
Returns - Returns will only be accepted with after
calling us for authorisation first, Do not just send the goods back.
This can be obtained by emailing us at sales@trexmad.co.uk or calling
us.
Conditions of return as follows:
- Item must be as original unopened packaging, nothing part built
- Return postage cost will be the responsibility of the purchaser (we recommend Recorded Delivery we are not liable for items we have not received, larger or more valuable items need to be sent insured couriers)
- A restocking fee of 15% WILL be charged to cover our costs
What the emails mean...
Processing - Automated reply that we have rceived your order ok and are still to process it.
We are processing your order - We have started to check, pick and pack your order, ready to post, but it is not yet posted, dependent on current 'live' stock or time of placed order.
Shipped - Your order is posted to you or will be posted to you later the same day.
